Privacy Policy

Last Updated: September 26, 2025

This Privacy Policy describes how Innova Max USA (“we,” “us,” or “our”) collects, uses, and shares information when you visit or make a purchase from https://innovamaxusa.com (the “Site”). This policy also details your privacy rights and how the law protects you.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Innova Max USA is registered in the USA, with manufacturing facilities in Rangpur, Bangladesh.

১. Information We Collect

As a B2B wholesaler and manufacturer, we collect various types of information to provide and improve our services to you, our business clients.

  • 1.1. Personal Information Provided by You: When you create an account, make an inquiry, subscribe to our newsletter, schedule a meeting via Calendly, or place a wholesale order, you may provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
    • Company Identification: Company Name, Business Registration/Tax ID (EIN), Website URL.
    • Contact Details: Your Name (First Name, Last Name), Email Address, Phone Number, Business Address (Street, City, State, Province, Zip/Postal Code, Country).
    • Payment Information: Details relevant to wholesale transactions (e.g., bank account details for wire transfers, though actual payment processing is often handled by secure third-party gateways).
    • Communication Content: Any information you voluntarily provide in inquiries, custom order requests, chat messages (e.g., WhatsApp), or other communications.
    • Meeting Information: Details provided when scheduling appointments through Calendly (e.g., preferred time, meeting agenda).
  • 1.2. Usage Data: We automatically collect data when you visit our Site. This Usage Data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand how our B2B clients navigate and utilize our platform.
  • 1.3. Tracking Technologies and Cookies: We use Cookies and similar tracking technologies (like beacons, tags, and scripts) to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
    • Strictly Necessary Cookies: Essential for the Site’s operation (e.g., remembering login details for your B2B account).
    • Analytical/Performance Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics for traffic analysis and identifying popular products or inquiry pages).
    • Functionality Cookies: Used to recognize you when you return to our Site (e.g., remembering your preferences or previously viewed items). You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service effectively.

২. How We Use Your Information

We use the collected information for various purposes, primarily focused on facilitating our B2B wholesale and manufacturing operations and continuously improving our service to you:

  • To Provide and Maintain Our Service: Including monitoring the usage and performance of our Site to ensure a smooth B2B experience.
  • To Manage Your Account: To manage your registration as a business user, enabling you to access wholesale functionalities, pricing, and order history.
  • For the Performance of a Contract: To develop, comply with, and undertake the purchase contract for wholesale products, custom manufacturing orders, or any other agreement with us through the Service. This includes processing payments and managing logistics.
  • To Contact You: To contact you via your provided email, phone (including WhatsApp for business communication), or through our Calendly scheduling link for updates, order status, new product information, or informative communications related to our services.
  • To Provide You with Relevant Information: To send you news, special wholesale offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
  • To Manage Your Requests: To efficiently attend to and manage your inquiries, custom order requests, and customer service requests.
  • For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, where your information is among the assets transferred.
  • For Other Business Purposes: We may use your information for internal data analysis, identifying market trends, determining the effectiveness of our B2B promotional campaigns, and to evaluate and improve our Service, product offerings, marketing strategies, and your overall experience.

৩. How We Share Your Information

We may share your personal information in the following situations, always ensuring compliance with data protection laws:

  • With Service Providers: We may share your personal information with trusted third-party service providers to monitor and analyze the use of our Service, to process payments, manage shipping, or to contact you on our behalf. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
    • Examples include: Payment processors for wholesale transactions, shipping and logistics partners (freight forwarders, customs brokers for international export), website hosting, analytics providers (e.g., Google Analytics), and communication platforms (e.g., WhatsApp Business).
  • For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates (companies under common control with Innova Max USA), in which case we will require those affiliates to honor this Privacy Policy.
  • With Business Partners: We may share your information with our business partners to offer you certain joint products, services, or promotions (e.g., collaborations for specialized manufacturing or distribution).
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

৪. Retention of Your Personal Information

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining and using your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable export laws or tax regulations), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes, typically for shorter periods, unless this data is used to strengthen the security, improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

৫. Transfer of Your Personal Information

Your information, including Personal Information, may be processed at our operating offices in the USA and at our manufacturing facilities or related service provider locations in Bangladesh, or in any other places where the parties involved in the processing are located. This means that your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

৬. Disclosure of Your Personal Information

  • 6.1. Business Transactions: If Innova Max USA is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
  • 6.2. Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in the USA or Bangladesh).
  • 6.3. Other Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to:
    • Comply with a legal obligation (e.g., export regulations, tax laws).
    • Protect and defend the rights or property of Innova Max USA.
    • Prevent or investigate possible wrongdoing in connection with the Service.
    • Protect the personal safety of users of the Service or the public.
    • Protect against legal liability.

৭. Security of Your Personal Information

The security of your Personal Information is important to us. We implement commercially reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.

৮. Links to Other Websites

Our Service may contain links to other websites that are not operated by us, such as our Calendly scheduling page or our LinkedIn company profile. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

৯. Children’s Privacy

Our Service is a B2B platform intended for commercial entities and is not directed to individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided Us with Personal Information, please contact Us. If We become aware that We have collected Personal Information from a child without verification of parental consent, We take steps to remove that information from Our servers.

১০. Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

১১. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

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